Privacy Policy
Information We Collect
At Fish Pet Club (“we,” “us,” or “our”), we collect personal information that you provide to us directly, such as when you:
- Create an account or join our club.
- Purchase products (e.g., fish tanks, aquatic pets, supplies).
- Contact our customer service.
- Subscribe to our newsletter or marketing communications.
The information we collect may include:
- Personal details: name, email address, mailing address, phone number.
- Transaction information: payment details, order history, product preferences (e.g., fish species, tank sizes).
- Account information: username, password, membership status.
We also collect non-personal information automatically through technology like cookies and analytics tools, including:
- Device data (IP address, browser type, operating system).
- Usage data (pages visited, products viewed, click behavior).
How We Use Your Information
We use your information to:
- Process orders, manage deliveries, and provide customer support.
- Personalize your experience (e.g., recommend products based on your interests).
- Send updates about orders, club benefits, and promotional offers (with your consent).
- Improve our products, services, and website functionality.
- Analyze trends and enhance user experience through data analytics.
Sharing Your Information
We may share your information with:
- Third-party service providers (e.g., payment processors, shipping carriers) to fulfill orders.
- Marketing partners for promotional campaigns (only with your explicit consent).
- Legal authorities or third parties if required to comply with laws or protect our rights.
- Affiliated companies for club membership benefits or joint marketing efforts.
Data Security
We implement reasonable security measures to protect your information, including:
- Encryption for sensitive data (e.g., payment details).
- Access controls to restrict internal data access.
- Regular security audits and system updates.
Your Rights
You may:
- Access, update, or delete your personal information by contacting us.
- Opt out of marketing communications via the unsubscribe link in our emails.
- Request a copy of your data or object to its processing (where applicable by law).
Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences (e.g., language, login status).
- Analyze website traffic and user behavior.
- Deliver targeted advertisements.
You can manage cookies through your browser settings.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors.
International Data Transfers
If your data is transferred to countries outside your region, we ensure it is protected under applicable privacy laws.
Policy Updates
We may update this policy periodically. Changes will be posted on our website, and your continued use signifies acceptance.
Contact Us
For questions, contact our Data Protection Team at privacy@fishpetclub.com.
By using our website or services, you agree to this Privacy Policy.